Search the Community
Showing results for tags 'support'.
Found 2 results
Two days ago, i did a medium size job for an agency on Smartcat. The customer approved the job and was happy with the result. So was I. As a freelancer it is crucial to get a steady flow of assignments for you to be able to support yourself financially. Only ONE day after the job was done, i receive this message from support: Hello! You have performed translation services for XXXXXXX on Smartcat. We have received information from them that they are experiencing financial difficulties and will be able to pay for your job in a 4 months period. The client apologizes for the current situation and any inconveniences this is causing. To be notified is good and sometimes we all have bumps in the road, but what happens if they don't pay in 4 months time? But, hypothetically, what is stopping other customers from using an approach like this on purpose? Make you do the job before they tell you they can't pay for it? Does SmartCat help out in that case?
I've been trying to get in touch with someone from support for about three days now. I have money that is "available" in my payments, it's been five days, but there is no option to actually transfer the money to my bank account. The info is a all there. I go to the help section and it shows an interface that looks different from what the actual Smartcat interface looks like. Why can't tech support answer anything? Does anyone know direct contact details for this company?