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Found 2 results

  1. Data not loading

    Hello, I can get into my project to list the files but cannot access into the files. I tap the open button and I keep watching "data loading" and it's the same problem for each file. I tried on my cell, and through home connection (on laptop&tablet), didn't work, so I asked a friend in another city to log in to my account and open the files: didn't work either. Did any of you had such a problem? Or does anyone know how to fix it? Thanks, Bige Ç
  2. One email, multiple accounts?

    I am facing a problem that significantly affects my use of the platform. When I log in with my email I am presented with two options (USA and Europe). If I change my profile (personal details, services), changes are reflected in both domains (us.smartcat.ai and smartcat.ai) as expected. However, for each option, I see different projects and different chat messages. The job offers are thus different, and worse, I do not receive email notifications of offers received through the Europa option. How to solve this? Would it be possible to unify these accounts through a unique identifier, since apparently the system does not use my email address for this? Note: I have an ongoing project that appears only in the USA account, so I can't risk trying to remove the accounts to create a new one.