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Ivan Garcia

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About Ivan Garcia

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  1. One email, multiple accounts?

    Olá, Otávio, obrigado por responder. Eu contactei o suporte e me disseram que em um dos casos que reportei realmente houve um problema temporário com as notificações, mas que agora está tudo funcionando. Hi, Otávio, thank you for answering. I contacted the support and they told me that in one of the cases I reported there was a temporary problem with notifications, but now everything is fine.
  2. One email, multiple accounts?

    I am facing a problem that significantly affects my use of the platform. When I log in with my email I am presented with two options (USA and Europe). If I change my profile (personal details, services), changes are reflected in both domains (us.smartcat.ai and smartcat.ai) as expected. However, for each option, I see different projects and different chat messages. The job offers are thus different, and worse, I do not receive email notifications of offers received through the Europa option. How to solve this? Would it be possible to unify these accounts through a unique identifier, since apparently the system does not use my email address for this? Note: I have an ongoing project that appears only in the USA account, so I can't risk trying to remove the accounts to create a new one.